Everything you need to know before and after you order. Can't find your answer here? Send us a message a real person will get back to you.
Ordering and made-to-order
Is everything made to order?
Yes. Every piece is made individually after you order rather than pulled from a pre-made stock pile. Production usually takes 2-5 business days before dispatch, a little longer during launches, holidays, or unusually busy periods.
Why does made-to-order matter?
It means no minimums and no leftover stock sitting in a warehouse. Your piece is produced specifically for you, which is also why it takes a few days longer than an off-the-shelf order.
Can I change or cancel my order after I've placed it?
Message us at hello@afterpadelclub.com as soon as possible. Once production has started we may not be able to make changes, so the sooner you reach out, the better.
Sizing and fit
How do I find my size?
Check the measurement chart on each product page an oversized heavyweight hoodie and a premium fleece hoodie don't fit quite the same way, so we chart them separately. Our full Fit & Size Guide walks you through how to measure a piece you already own and compare it to the chart.
Should I size up or down?
Our fits are relaxed by design. If you're between sizes, go larger for a softer, roomier silhouette or smaller for a neater fit. Where a product page notes that a piece runs slightly small, we recommend sizing up for the cozy look shown in the photos.
Still not sure?
Tell us the piece and the fit you're going for on our Contact page and we'll give you a real recommendation.
Shipping and delivery
Where do you ship?
Currently to Latvia and supported European Union destinations shown at checkout. Available destinations may expand as the club grows.
How long will my order take?
Most European orders arrive within approximately 7-15 business days from the order date, including production and carrier transit. This depends on destination, stock availability, carrier delays, and public holidays, so treat it as an estimate rather than a guarantee.
How much is shipping?
The exact cost is shown at checkout before payment and depends on your destination and order. Any active free-shipping offer will be shown clearly in the store or at checkout.
Will I get tracking?
Yes, when available. You'll receive a shipping confirmation email with a tracking link once your order leaves the fulfilment facility tracking can take up to 48 hours to start updating.
What if my order is split into multiple packages?
Pieces are occasionally produced at different fulfilment facilities, so you may receive more than one tracking link. You won't be charged any additional shipping for this.
Returns and exchanges
What's your return window?
You can request a return within 14 days of delivery. Items must be unworn, unwashed, in their original condition with tags attached, and you'll need proof of purchase.
How do I start a return?
Email hello@afterpadelclub.com with your order number and the reason for the return, and we'll send return instructions and the return address.
Who pays for return shipping?
For change-of-mind returns, the customer covers return shipping. If an item arrives faulty, damaged, misprinted, or incorrect, we'll cover the return or replacement cost just contact us with photos so we can sort it quickly.
How do I exchange for a different size?
The quickest route is to return your original item and place a new order once the return is accepted, so your replacement isn't waiting on the return to arrive first.
I'm an EU customer what about my right of withdrawal?
If your order is delivered within the EU or EEA, you generally have the right to withdraw from your purchase within 14 days of delivery without giving a reason, subject to standard legal exceptions. Email hello@afterpadelclub.com with a clear statement that you wish to withdraw, including your order number.
For the full legal detail behind these answers, see our Shipping Policy and Refund Policy.